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08-18-2009 01:00 PM - edited 08-18-2009 01:04 PM
Hi,I bought a lap top in the USA when I was on holiday,I'm having a few problems,with it and have been trying to get them to call me but I live in Spain so they say they can't handle it,I have probibly sent them 60 e-mails and talked to about twenty differant people I think that are in India and some in the States.so the answer's have not been the best and have differed ,can any body direct me an area were I might get some answers that are of use,our another website that can help me,I have found some answers talking to you guys, HOPE YOU CAN HELP. If any body from HP are reading this you can get me on this ticket number :}Still have not got an answer that is of any use to me.HP Pavilion dv7-1245dx Entertainment Notebook PC.
08-18-2009 03:01 PM
Many people that work for HP do browse this forum. To the best of my knowledge it is against policy for any HP representitive to use this board and contact a customer as when we post here it is under our own opinion and not representing HP. . Your best resolution is to download sykpe on a PC and call HP directly. 1-800 number will not cost you anything with skype and it takes 30 seconds to set up!
You will get at least phone support. And if you bought the notebook brand new in the USA you have a global warrenty with the unit!
Hopefully this helps you
I currently work on behalf of HP for numerous support departments. The opinions expressed above are the personal opinions of myself, not of HP. There is no guarantee that the opinions expressed are 100% correct.
08-18-2009 03:10 PM
Wendy M - HP Support Forums Moderator
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08-22-2009 09:18 PM