How to get to somebody with some authority in HP when you have a problem? [ Edited ]

[albertrn2000]

Hi,I bought a lap top in the USA when I was on holiday,I'm having a few problems,with it and have been trying to get them to call me but I live in Spain so they say they can't handle it,I have probibly sent them 60 e-mails and talked to about twenty differant people I think that are in India and some in the States.so the answer's have not been the best and have differed ,can any body direct me an area were I might get some answers that are of use,our another website that can help me,I have found some answers talking to you guys, HOPE YOU CAN HELP. If any body from HP are reading this you can get me on this ticket number :[8027698261]}Still have not got an answer that is of any use to me.HP Pavilion dv7-1245dx Entertainment Notebook PC.

Message Edited by albertrn2000 on 08-18-2009 01:04 PM

[Gangles]

Many people that work for HP do browse this forum. To the best of my knowledge it is against policy for any HP representitive to use this board and contact a customer as when we post here it is under our own opinion and not representing HP. . Your best resolution is to download sykpe on a PC and call HP directly. 1-800 number will not cost you anything with skype and it takes 30 seconds to set up!

You will get at least phone support. And if you bought the notebook brand new in the USA you have a global warrenty with the unit!

Hopefully this helps you

[WendyM]

Thank you for visiting the HP Support Forums. You can find contact numbers for HP in your country at the link below:

http://welcome.hp.com/country/us/en/wwcontact_us.html

[GreenAlchemist]

If you find that you are having trouble getting a hold of someone on the phone, do use the website, send your issue to a Tech Support agent and if that doesnt work ask to have a case manager they work with you one on one if you having issues getting anything resolved. Try sending an email to the CEO Mark Hurd and they for sure will direct you to the right person after that, good luck.