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Incorrect Maintenence & Support guide (594 Views)
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erico
Posts: 19,434
Registered: ‎01-07-2009
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Incorrect Maintenence & Support guide

‎11-27-2011 05:38 AM

Hi,

The web support portal for the  dv6-1236eo notebook has incorrectly listed a Service & Maintenence guide  in the manual download section.


Considering that both CPU and Chipset on the system board happen to be AMD and not Intel, that makes it the wrong manual.

 

Can this oversight be corrected so I may provide accurate advice to a forum member who is requesting information? 

 

Here is the specification for the notebook and here is the page where the Service & Maintenence guide are. This is the Service & Maintenence guide.

 

Kind regards,

erico



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SedonaF
Posts: 1,534
Registered: ‎02-15-2011
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Re: Incorrect Maintenence & Support guide

‎11-28-2011 12:11 PM

Hi erico, 

 

Thanks for bringing this to our attention.  I'm going to pass this on, and I'll get back to you when I hear something back. Hopefully someone will look into it asap.

 

Regards,

 

SunshineF

 

 

 


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rcspencer
Posts: 338
Registered: ‎03-11-2009
Message 3 of 4 (572 Views)
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Re: Incorrect Maintenence & Support guide

‎11-29-2011 04:15 PM

Hi erico,

 

I believe the correct MSG for that SKU is linked below:

 

http://h10032.www1.hp.com/ctg/Manual/c01744837.pdf

 

We are working to get the correct links posted for this model.

 

R

Although I am an HP Employee, I am speaking for myself and not for HP.
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erico
Posts: 19,434
Registered: ‎01-07-2009
Message 4 of 4 (528 Views)
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Re: Incorrect Maintenence & Support guide

‎12-07-2011 04:13 AM

rcspencer wrote:

Hi erico,

 

I believe the correct MSG for that SKU is linked below:

 

http://h10032.www1.hp.com/ctg/Manual/c01744837.pdf

 

We are working to get the correct links posted for this model.

 

R

Thanks for your response.

I was able to provide an accurate  answer to the members question because of it.

 

Best regards,

erico



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