HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Multiple Database Issues (1342 Views)
Reply
Reply
Topic Options
mrbaumby Student
Student
mrbaumby
Posts: 1
Registered: ‎02-17-2009
Message 1 of 1 (1,342 Views)
Report Inappropriate Content

Multiple Database Issues

‎02-17-2009 12:07 PM

I have now experienced 5 issues in a row with HP Support because apparently HP utilizes multiple databases to track customer sales vs. support accounts. EVERY TIME I have has to send in my laptop to get fixed (that's getting old too), HP has sent the shipping material to the wrong address which I have not lived at for over nine months now! ... THIS IS INEXCUSABLE!!!

 

Each time this has happened I was assured it would not happen again ... "That all my information has been updated" ... well apparently NOT!!!

 

Somewhere in HP's system they still have my OLD ORIGINAL ADDRESS that is NOT being updated properly and is then utilized as my current address despite giving the support team my NEW address every time.  Even my email updates are still being sent to my old email address (which I fortunately still have access too).

 

HP - YOU GUYS NEED TO GET THIS SYSTEM WORKED OUT BECAUSE IT IS NOT WORKING AND YOUR MAKING AN ALREADY BAD SITUATION OF NEEDING SUPPORT AND TURNING IT IN TO AN EVEN WORSE SITUATION!!!

0
Reply
0
Please use plain text.