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02-17-2009 01:07 PM
I have now experienced 5 issues in a row with HP Support because apparently HP utilizes multiple databases to track customer sales vs. support accounts. EVERY TIME I have has to send in my laptop to get fixed (that's getting old too), HP has sent the shipping material to the wrong address which I have not lived at for over nine months now! ... THIS IS INEXCUSABLE!!!
Each time this has happened I was assured it would not happen again ... "That all my information has been updated" ... well apparently NOT!!!
Somewhere in HP's system they still have my OLD ORIGINAL ADDRESS that is NOT being updated properly and is then utilized as my current address despite giving the support team my NEW address every time. Even my email updates are still being sent to my old email address (which I fortunately still have access too).
HP - YOU GUYS NEED TO GET THIS SYSTEM WORKED OUT BECAUSE IT IS NOT WORKING AND YOUR MAKING AN ALREADY BAD SITUATION OF NEEDING SUPPORT AND TURNING IT IN TO AN EVEN WORSE SITUATION!!!