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04-20-2017 10:23 AM
04-21-2017 02:12 PM
Thank you for posting on the HP Support Forums,
I have brought your issue to the attention of an appropriate team within HP.
They will contact you shortly and likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).
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And click on the Purple Thumbs up icon at the bottom of my comment.
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