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heygccom
Posts: 1
Member Since: ‎01-12-2009
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Warranty support by serial number?

Other PC OEMs are able to provide warranty support by the unit S/N. Where, if anywhere, does HP have this on their site?
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CherylG
Posts: 21,446
Member Since: ‎11-12-2008
Message 2 of 5 (16,814 Views)

Re: Warranty support by serial number?

Try HERE

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WendyM
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Member Since: ‎01-14-2009
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Re: Warranty support by serial number?

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jnicita
Posts: 1
Member Since: ‎04-11-2013
Message 4 of 5 (4,541 Views)

Re: Warranty support by serial number?

So, I have about 300 servers that I need to check warranty "end" date on, a compilation from all our data centers. I cant believe that your system doesnt allow lookup by serial number, all the g6 and g7 385's have 10 digit serial numbers like USE022N74K, every other server manufacture in our data center, a simple serial number is enough to get warranty info on, but all I can get back from your site is a need for a product ID? Do you use the same serial numbers with different product ID's? Why else would that be manadatory?

 

Please provide a way to get info with only a 10 character serial number please.

 

Thanks

 

Retired
OrnahP
Posts: 2,881
Member Since: ‎12-05-2012
Message 5 of 5 (4,540 Views)

Re: Warranty support by serial number?

Hello

Thank you for visiting the HP Support Forums. This is a peer-to-peer community for customers to connect and share solutions regarding their HP products.

You may have a better response at the forums for business support, if you'd like to give them a try:

http://h30499.www3.hp.com/t5/Business-Support-Forums/ct-p/business-support


Thank you,

OrnahE
HP Support Forums Moderator

 

 

 


jnicita wrote:

So, I have about 300 servers that I need to check warranty "end" date on, a compilation from all our data centers. I cant believe that your system doesnt allow lookup by serial number, all the g6 and g7 385's have 10 digit serial numbers like USE022N74K, every other server manufacture in our data center, a simple serial number is enough to get warranty info on, but all I can get back from your site is a need for a product ID? Do you use the same serial numbers with different product ID's? Why else would that be manadatory?

 

Please provide a way to get info with only a 10 character serial number please.

 

Thanks

 





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OrnahP
HP Support Forums Moderator


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