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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-10-2016 12:08 AM - edited ‎09-10-2016 12:09 AM

HP Recommended

I tried many fixes. Someone help please. My laptop just wont shut down.

Model no: HP Notebook 15-ay019TU

3 REPLIES 3

‎09-10-2016 12:24 AM

HP Recommended

Hi,

 

Try the following.

 

Open Settings and select System.  Select Power and sleep, then click on Additional power settings - in the following window, click on 'Choose what the power button does' in the left hand pane.

 

In the subsequent window, first click on 'Change settings that are currently unavailable' ( near the top of the Window ) and then remove the checkmark from the box against 'Turn on fast start-up (recommended)'.  Click the Save Settings button, then close any open windows and restart the notebook.

 

When windows has reloaded, download the IMEI driver directly from Intel on the following link, unzip the package and run the installer.

 

https://downloadcenter.intel.com/download/26127/Intel-Management-Engine-Consumer-Driver-for-Intel-NU...

 

When the installation has completed, restart the notebook.

 

When the machine has reloaded, re-enable Fast Start-up and reboot the notebook once again - let Windows fully load for a few minutes before checking.

 

Regards,

 

DP-K

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Windows Insider MVP

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‎09-10-2016 12:33 AM

HP Recommended

Does not show turn on fast shut down. Just shows sleep and lock boxes.

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‎09-10-2016 01:03 AM

HP Recommended

Hi,

 

In that case, just try installing the imei driver and reboot.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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