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Re: never a straight answer from online "customer service" (2323 Views)
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mommahen1946 Top Student
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mommahen1946
Posts: 7
Registered: ‎01-02-2009
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never a straight answer from online "customer service"

‎01-02-2009 03:40 PM

I am currently having an email "ping pong" match with HP customer support. I started out with a simple question by email on Inkjet black in cartridges 98, and told them I was having a problem with them running out of ink a lot **bleep** ink cartridge that they said over a month ago that it was on it's way.

I now have over 20 pages of email to and from "customer service." Still no cartridge, no promise of one, only a promise that they "will do more research." Research into what?

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Bskull
Posts: 138
Registered: ‎11-21-2008
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Re: never a straight answer from online "customer service"

‎01-02-2009 05:13 PM

Please be advised, that this is a user to user message board. Please check out www.hp.com and click on the "Contact HP" to file any direct complaint with HP. Also, double posting the same topic is a major offense in a message board
worked with HP employee for 2 years. Freelance tech support for 11 years.
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mommahen1946 Top Student
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mommahen1946
Posts: 7
Registered: ‎01-02-2009
Message 3 of 3 (2,318 Views)
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Re: never a straight answer from online "customer service"

‎01-02-2009 07:02 PM

I apologize for posting the message twice. It was an accident. I wrote a long message and only a small part of it went through when I hit "submit" the first time, so I thought I did something wrong. So I tried it a second time, same message, same length, and again after I hit "submit" only about 1/4 of my original message went through. Sorry for the misunderstanding, I am truly sorry that happened. As I said it was an accident.
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