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02-09-2017 08:30 PM
My laptop computer
I have spectra ultra is being lock I'm sure I know my password
and the error shows me to shoot down, then back in two hours later try again, nothing hapens keeps send me the same message. over and over. I just purchased last may 2016. I do not know what to do to be able to login to my windows
02-10-2017 02:00 PM - edited 02-10-2017 02:13 PM
Thanks for reaching out. Good day. I read your post about password issues with the computer and it does not let you log in. I will be delighted to assist you here.
Stupendous diagnosis and spectacular analysis of the issue before posting. Kudos to you on that score. It is always a privilege to work with technical specialists like you.
We greatly value your relationship with HP. You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you.
For better clarity and to assist you better, I would require more information regarding this.
- When did you first notice it?
- Did it happen after a software or windows update? Do you remember?
- Have you created a password reset disk?
- Please let me know the complete model# of the unit and the operating system installed.
For now please try the steps from this link: http://support.hp.com/us-en/product/HP-17-Notebook
If this does not fix the issue, then you will need to perform a complete system recovery to factory settings from this link: http://support.hp.com/in-en/document/c04758961
Please follow the steps from this option “Recovery when Windows 10 does not start correctly” and that should do the trick for you.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.
If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a splendid week ahead.
I am an HP Employee
Please click “Accept as Solution” on the post that solves your issue which will help others find the solution.
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