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Omen X 35 Flickering Issue
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Top Student
Posts: 5
Member Since: ‎03-30-2017
Message 11 of 26 (610 Views)

Re: Omen X 35 Flickering Issue

Has anyone received an type of response from HP via PM about these issues?

Tutor
Posts: 8
Member Since: ‎12-16-2009
Message 12 of 26 (602 Views)

Re: Omen X 35 Flickering Issue

No not jet, I think it takes time to contact the correct team that can work on this issue
Top Student
Posts: 5
Member Since: ‎03-30-2017
Message 13 of 26 (547 Views)

Re: Omen X 35 Flickering Issue

Any updates?  HP??  My return date is aproaching and I want to see what your guys response is going to be. 

Tutor
Posts: 8
Member Since: ‎12-16-2009
Message 14 of 26 (538 Views)

Re: Omen X 35 Flickering Issue

Still no pm here, or public statement
Top Student
Posts: 5
Member Since: ‎03-31-2017
Message 15 of 26 (536 Views)

Re: Omen X 35 Flickering Issue

Guys - I have received an official response from HP by way of a phone call. I was literally told to return the monitor and buy a high refresh rate panel WITHOUT GSYNC from a different company like Benq or something. HP has reached out to Nvidia and Nvidia has not responded at all.

Their Omen support team, like many of us, have concluded that it is a physical issue with the Gsync chip itself and there is nothing HP can do about the situation. Bad news, but they literally said to return their product and buy something else...

Top Student
Posts: 8
Member Since: ‎02-05-2017
Message 16 of 26 (531 Views)

Re: Omen X 35 Flickering Issue

That is crazy. Still I don't think it is a major issue for me. I don't see it in game. Only at pause screens etc. It is definitely not a deal breaker for me. The display is otherwise gorgeous except for some minor back light bleed. In game with Gsync is silky smooth for me.
Top Student
Posts: 8
Member Since: ‎02-05-2017
Message 17 of 26 (526 Views)

Re: Omen X 35 Flickering Issue

Also the flickering seems to be a normal thing for Gsync. The monitors are not defective. Look here:

http://techreport.com/news/27449/g-sync-monitors-flicker-in-some-games-and-here-why
Tutor
Posts: 9
Member Since: ‎04-05-2017
Message 18 of 26 (341 Views)

Re: Omen X 35 Flickering Issue

I'm in the same boat. I am getting nowhere with support and have to send my monitor back by the 21st of this month (April). I might hold onto it for a couple more days, but from what I'm reading I can't believe that the cost of this monitor is as high as it is and there are rampant issues...

Top Student
Posts: 5
Member Since: ‎03-31-2017
Message 19 of 26 (336 Views)

Re: Omen X 35 Flickering Issue


RadDoctor wrote:
Also the flickering seems to be a normal thing for Gsync. The monitors are not defective. Look here:

http://techreport.com/news/27449/g-sync-monitors-flicker-in-some-games-and-here-why

This simply is not true. I just bought an Acer x34 to compare to the Omen x35, and I can personally confirm the flickering issues present on the Omen do NOT exist on the Acer x34.

 

Because of this, I will likely be returning the Omen on Friday. Very disappointed in HPs reposnse. They should be pressuring Nvidia for answers, and racing to urgently fix such a luxury item.

Tutor
Posts: 9
Member Since: ‎04-05-2017
Message 20 of 26 (321 Views)

Re: Omen X 35 Flickering Issue

One thing to consider is that the 35" vs 34" needs different calculation. I'm wondering if this is part of the problem with the drivers... I've heard of other people complaining about other 35" monitors flickering as well.

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