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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-03-2017 12:55 PM

HP Recommended
Product: pavilion 550 106na
Operating System: Microsoft Windows 10 (64-bit)

hi im having problems with my new graphics card it a msi gtx 1050ti and i installed it alright but im still getting low frames in games and i know i should be getting more csgo im only getting 80 frames and h1z1 25 to 40 and its not running smoothly, i updated my bios on my system when i change the settings to high to low i still get the same frames, i have friends getting a hundred frames or more in these games, i set the preference to performance but nothing changes so im beginning to think its my cpu, when i got this system it was advertised as gaming so have i to update install something please help?

3 REPLIES 3

‎04-04-2017 12:32 PM

HP Recommended

Hello@PETERCOLLERAN,

Welcome to the HP Support Forums!  It is a great place to find the help you need, from other users, HP experts, and other support personnel.

Need assistance in fixing the video card issue on the PC. Did I get it right?

I would like you to share more about the issue by answering the following questions in order to help you with the right solution.

  1. Have you removed old video card’s driver (AMD Radeon R5 330 graphics card)?
  2. Have you updated the video card driver for the new one?
  3. Do you have any errors while using any graphic intensive applications like Games

Hope this solves the issue you have experienced. Please let me know more.

Resolv_S

I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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Note: HP doesn’t recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎04-04-2017 05:59 PM

HP Recommended

No sorry this didn't resolve anything

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‎04-05-2017 02:08 PM

HP Recommended

@PETERCOLLERAN

Thanks for the reply.

I appreciate your time effort.

Please answer the above mentioned questions to help you resolve this issue.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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