04-03-2017 12:55 PM
hi im having problems with my new graphics card it a msi gtx 1050ti and i installed it alright but im still getting low frames in games and i know i should be getting more csgo im only getting 80 frames and h1z1 25 to 40 and its not running smoothly, i updated my bios on my system when i change the settings to high to low i still get the same frames, i have friends getting a hundred frames or more in these games, i set the preference to performance but nothing changes so im beginning to think its my cpu, when i got this system it was advertised as gaming so have i to update install something please help?
04-04-2017 12:32 PM
Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel.
Need assistance in fixing the video card issue on the PC. Did I get it right?
I would like you to share more about the issue by answering the following questions in order to help you with the right solution.
- Have you removed old video card’s driver (AMD Radeon R5 330 graphics card)?
- Have you updated the video card driver for the new one?
- Do you have any errors while using any graphic intensive applications like Games
Hope this solves the issue you have experienced. Please let me know more.
"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.
Note: HP doesn’t recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.
04-05-2017 02:08 PM
Thanks for the reply.
I appreciate your time effort.
Please answer the above mentioned questions to help you resolve this issue.
I work on behalf of HP
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