03-27-2017 09:29 PM
Just received my new HP Omen and there is no signal going to the monitor, mouse or keyboard once i turn on the computer. Power lights on tower are on my nothing else turns on..
03-28-2017 04:22 PM - edited 03-28-2017 04:22 PM
Welcome to the HP Forums
I would like to take a moment and thank you for using this forum, it is a great place to find answers.
As I understand there's no display on the screen though the lights on the computer are turned on,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
What is the product number of your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824
Have you attempted any steps on your own before posting on the HP Forums?
Is this the first time you are connecting the computer to the monitor? or have you done this before?
While you respond to that, here's what you need to do:
Please attempt the below steps:
If the above steps work and the display turns on/if not, use an alternate monitor and then: Perform a hardware test to be on a safer side.
If the steps didn't work, use the below links for further assistance:
Computer Starts but Monitor/Screen Remains Blank: Click here
Keep me posted,
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
I work on behalf of HP
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