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Student
Posts: 1
Member Since: ‎03-27-2017
Message 1 of 2 (199 Views)

Omen Desktop not sending signal to monitor, mouse and keyboard

Product Name: omen

Just received my new HP Omen and there is no signal going to the monitor, mouse or keyboard once i turn on the computer.  Power lights on tower are on my nothing else turns on..

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HP Support Agent
Posts: 4,906
Member Since: ‎08-11-2014
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Re: Omen Desktop not sending signal to monitor, mouse and keyboard

[ Edited ]

@kompapako

Welcome to the HP Forums Smiley Happy 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

As I understand there's no display on the screen though the lights on the computer are turned on,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

What is the product number of your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

Have you attempted any steps on your own before posting on the HP Forums?

Is this the first time you are connecting the computer to the monitor? or have you done this before?

 

While you respond to that, here's what you need to do:

 

Please attempt the below steps: 

Attempt a BIOS recovery 

   

If the above steps work and the display turns on/if not, use an alternate monitor and then: Perform a hardware test to be on a safer side. 

   

If the steps didn't work, use the below links for further assistance: 

Computer Starts but Monitor/Screen Remains Blank: Click here

 

Keep me posted,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Riddle_Decipher
I work on behalf of HP

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