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Student
Posts: 1
Member Since: ‎03-13-2017
Message 1 of 2 (99 Views)

Laptop shutoff randomly won't turn back on

Product Name: HP omen
Operating System: Microsoft Windows 10 (64-bit)
I was playing a game for about three hours had it sitting in my lap when it randomly just shutdown and would not turn on. I tried to turn it on the light stayed on for about five minutes with a black screen then the power light shut off and now will not turn back on.
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HP Support Agent
Posts: 2,911
Member Since: ‎07-26-2016
Message 2 of 2 (75 Views)

Re: Laptop shutoff randomly won't turn back on

Hi @Kfos90,

 

Welcome to the HP Forums Smiley Happy I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

As I understand the computer shut down randomly and it won't turn on. Don't worry as I have a few suggestions which should help to resolve the issue,

 

To provide you with an accurate solution, I'll need a few more details:

Have you made any software or hardware changes on the PC?

Was there any power failure/update/reset interrupted recently?

What happens when you try to turn it on?  Does it light up at all?

Do you have it plugged in or are you trying to turn on using battery power?

 

In the meantime, let's try these steps here:

 

Perform a Hard reset on the notebook

 

Next thing, I would suggest here is to follow the steps suggested in the guided troubleshooter for No Power or No Boot Troubleshooting - On the bottom, there is a button to proceed to the next step.

 

For more details, click here

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

                                                          

And I Hope you have a good day, Ahead.

Regards,

 

Biswajeet
I am an HP Employee


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