03-13-2017 09:41 PM
03-14-2017 11:38 AM
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As I understand the computer shut down randomly and it won't turn on. Don't worry as I have a few suggestions which should help to resolve the issue,
To provide you with an accurate solution, I'll need a few more details:
Have you made any software or hardware changes on the PC?
Was there any power failure/update/reset interrupted recently?
What happens when you try to turn it on? Does it light up at all?
Do you have it plugged in or are you trying to turn on using battery power?
In the meantime, let's try these steps here:
Next thing, I would suggest here is to follow the steps suggested in the guided troubleshooter for No Power or No Boot Troubleshooting - On the bottom, there is a button to proceed to the next step.
For more details, click here
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you.
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And I Hope you have a good day, Ahead.
I am an HP Employee
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