computer freezes after some time

[Jeet_singh]

Hi @trogne,

Thanks for the update,

As I understand the issue started early February, I would definitely suggest you could try to perform system restore first and check if that works, 

If the issue persists, I would suggest you go ahead and backup your data before initiating system recovery. Performing system recovery will wipe off everything and set the computer back to the original factory conditions. Link to perform System recovery: Click here

For some reason, if the recovery from partition fails, this could either be an issue with the partition being corrupted or system file is missing. 

The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l

Otherwise, you could also reach HP phone support to order the recovery media. Please fill in the product details to get the tech support number. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[trogne]

ok.

Now I wait for the problem to come back.

I've rolled back the audio and video drivers to a december version.

If the problem comes back, I'll roll back the audio and video drivers to a july version.

If problem again, I'll try with disabling completely NVIDIA.

If problem again, I'll try with the BIOS version from july.

Only when I tried all this above, I will restore from my december 2016 image.

Something happened in february 2017, cause from august 2016 to january 2017. I never had this problem.

[Jeet_singh]

Hi @trogne,

Thank you for the replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[trogne]

New freeze 😞

Trying uninstalling everything NVIDIA (driver and softwares)

[trogne]

What happenned if I still have the problem after recovery ? HP will give me a different PC than the omen ? Because reading on web, freezing Omen is a common issue.

[trogne]

Windows automatically update drivers.

So I cannot keep older drivers. Anyway, drivers should be kept up to date.

Even if I do recovery/restore,  updates will bring back those drivers.

So, no need to try recovery/restore.

It's terrible that only after 6 months, my OMEN pc is freezing like that.

Unacceptable.

I won't accept another Omen from HP. I'll have the same problem in 6 months, when guarantee is longer valid.

So they must find someting better to do.

What do you suggest ?

[The_Fossette · Accepted solution]

Hi @trogne,

Thank you for posting back.

 I am the The_Fossette. It looks like you were interacting with @Jeet_singh, but he is out of the office today so I'll take over from here.

I recommend you to contact phone support to further diagnose the issue.

Follow below steps to contact phone support.

Step 1. Open link:  www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on HP contact options - click on Get phone number

Take care.

Cheers!