computer freezes after some time

[trogne]

Hi,

It have been 3 times, and 2 in the last 2 days, that my computer freezes while I use it normally (only surfing the web).

When it freezes, there's nothing I can do appart from holding the power button until it shuts down.

What can I check and try ?   (other than doing recovery)

Thanks,

Patrick

[Jeet_singh]

Hi @trogne,

Thanks for taking an interest in the HP Support Forums! It is amazing site to post questions, find resolutions and work with the community to resolve issues. I understand you are having issues with system freezing and random shutdown on your HP PC. I'll be really happy to assist you with this.

For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide: Learn How to Post and More.

To help you better, could you provide me with the Model number of the PC? If you're not sure how to find the Model number of your PC, please click here for instructions

In the meantime, let's try these steps:

First, let's start with performing a hard reset on the PC to release any excessive static/power that could have cause the issue.

Turn off the computer.

Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

Unplug the AC adapter from the computer.

Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.

Press the Power button to turn on the computer.

If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

Second, you can check if there is Bios update available for your PC, here is the link to download.

Performing a test on the Hard drive as well as on the Memory from the Hardware diagnostics: 1) Shutdown the computer. 2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3) Press F2 once for System Diagnostics. 4) Go to Component test. 5) Run extensive Memory and Hard Drive test.

Depending on the test results, If the test passes then I would suggest you perform a complete system recovery.

Note: Recovery will wipe off everything from the computer. If you have anything important get in touch with some local stores to get your data backed up.

Click here to know: How to perform each step.

For more details, you can try these documents as well.

Computer Is Slow (Windows 10)

I hope this helps. Let me know if you require any further assistance.

If you are able to reach some resolution, please click on Accept Solution to help others with similar issues.

If you appreciate my assistance, please click on the thumbs up icon.

Both icons are below this post.

Regards,

[trogne]

I don't have the problem since I updated the display driver using windows tool (not "hp support assistant"). I'll come back if problem comes back.

[Jeet_singh]

Hi @trogne,

Thank you for the replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[trogne]

Computer freeze again 😞

So updating the driving did not correct the problem.

I'll you what you told me to do.

[Jeet_singh]

Hi @trogne,

Thank you for the replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[trogne]

My PC :

Model number : 17-w018ca

Serial number : 5CD6290X3Z

Product number : W8X26UA#ABL

[trogne]

I'm reading other people that have the problem.

Seems to be an unresolved OMEN issue !

Like here :

http://h30434.www3.hp.com/t5/Gaming-Notebooks/HP-OMEN-freezing-issues/td-p/5881284

What do you say to that ?

[trogne]

.

[trogne]

I tried all you suggest.

I already did last week the memory and hard drive extensive tests. All good.

But there was a new BIOS. F.26.
I had F.25.
Now I have 26

If this does not fix the problem, there's only a recovery I can do ?

I did not encounter the issue until beginning of february. So, instead of a complete recovery, can I simply restore from a past image ?