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‎08-03-2015 08:04 PM - last edited on ‎08-03-2015 08:08 PM by Retired

HP Recommended
Product: HP Omen 15
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I just got a hp omen 15-5110nr serial code [Personal Information Removed]
. I am running windows 10 64bit. My problem has to do with the backlight customization of the keyboard. I have tried to change the color using hp omen control, however the color never changes from red. Any help is greatly apreciated.

Sincerely,

Jay Shukla

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-04-2015 10:08 AM

HP Recommended

We are aware of this compatability issue with the keyboard lights and Windows 10 and we are working on it. 🙂

 

Thanks for your patience. 🙂

I am an HP Employee
Quality Manager - HP VR / Z Desktops
-----
“iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.

View solution in original post

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3 REPLIES 3

‎08-04-2015 10:08 AM

HP Recommended

We are aware of this compatability issue with the keyboard lights and Windows 10 and we are working on it. 🙂

 

Thanks for your patience. 🙂

I am an HP Employee
Quality Manager - HP VR / Z Desktops
-----
“iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.
Was this reply helpful? Yes No

‎08-04-2015 10:17 AM

HP Recommended
Thank you iMaxx, I figured it was a compatibility issue related to Windows 10, but I'm happy to receive reassurance.
Thanks again,
Jay Shukla
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‎08-04-2015 10:18 AM

HP Recommended

Not a problem. 🙂

Always glad to help!

(I wish my 'help' was, "Here's the fix!!!" but we're on it. 😉 )

I am an HP Employee
Quality Manager - HP VR / Z Desktops
-----
“iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.
Was this reply helpful? Yes No
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