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Honor Student
Posts: 4
Member Since: ‎03-03-2017
Message 1 of 6 (245 Views)

since receiving one week, warranty still can't be checked

Product Name: 17-w102na
Operating System: Microsoft Windows 10 (64-bit)

It's nearly one week since I got this laptop, but the warranty is still obscure.

 

No matter I use hand typing the serial and product number or choose identify automatically,  it always cannot be checked.   How can I check it's warranty?

original.png搜狗截图17年03月08日1749_1.png搜狗截图17年03月08日1754_2.png

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HP Support Agent
Posts: 2,758
Member Since: ‎10-12-2016
Message 2 of 6 (198 Views)

Re: since receiving one week, warranty still can't be checked

@ezhizhaoshi,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing difficulty in checking the warranty of your OMEN by HP 17-w100 Laptop PC.

 

This issue could occur if the 10-digit serial number is not entered.

 

And here's the link to check the warranty: http://support.hp.com/gb-en/checkwarranty
 

You have a good day ahead.
 

Rainbow23
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 4
Member Since: ‎03-03-2017
Message 3 of 6 (194 Views)

Re: since receiving one week, warranty still can't be checked

[ Edited ]

Thank you for your reply.

 

But I'm pretty sure the serial number is correct whehever I typed or it was identified automatically..

 

Need I send you the serial number?

HP Support Agent
Posts: 2,758
Member Since: ‎10-12-2016
Message 4 of 6 (183 Views)

Re: since receiving one week, warranty still can't be checked

@ezhizhaoshi
Thank you for your reply, I'll be more than glad to help you.


I understand that you are entering the correct serial number.


Please contact HP phone support for further assistance at the link: www.hp.com/contacthp


You have a good day ahead.
 

Rainbow23
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 4
Member Since: ‎03-03-2017
Message 5 of 6 (173 Views)

Re: since receiving one week, warranty still can't be checked

Can I sent you the product and serial number, and please you help me check the status?

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HP Support Agent
Posts: 2,758
Member Since: ‎10-12-2016
Message 6 of 6 (161 Views)

Re: since receiving one week, warranty still can't be checked

[ Edited ]

@ezhizhaoshi

Thank you for replying,

 

I appreciate your time and efforts,

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

 

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

Please reply back on the Private post with the product and serial number. You may check the link to get the product and serial number: http://hp.care/2nkL1k6

 

You have a good day.

Rainbow23
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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