01-13-2017 02:11 AM
I'm having some troubles installing this 3830.
I can't finish the software and drivers download. HP update tells me that everything is updated and i simply can't do it!
It appears as:
DeviceSetup.exe stopped working
Some problem made the program stop.
Windows will close this and let you know if there's any available solution.
And then, nothing happens...
Please help me! Thank you!
01-13-2017 07:07 PM
@Cat_Nogueira, welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you out.
I understand that you get an error "DeviceSetup.exe stopped working" on your HP OfficeJet 3830 All-in-One Printer.
Don't worry as I have a few steps that should help fix this issue.
And here's the step by step guide for you in the link: http://hp.care/2ipMEKI
If the issue persists, then you may update the firmware from the link: Firmware Update
Let me know how that works.
I hope you have a good day ahead.
I am an HP Employee
Please click “Accept as Solution” on the post that solves your issue to help others find the same solution.
Click the “Thumbs Up” to say “Thanks” for helping!