11-17-2016 05:52 AM
I have a hp officejet 4500 wireless and it prints and copies but does not scan as it gives the refer to documentation message as I want scan
11-17-2016 02:48 PM
Hello, @Sabata – Hope you are well
Thank you for becoming an HP Forum member. It is a dynamite location to get help from the community, get suggestions and find what has worked for others.
I understand you are having issues while scanning. Let’s first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Scanning” to automatically diagnose and fix the issue.
If the issue persists, then proceed to uninstall and reinstall the drivers:
- Unplug the USB cable from the printer and computer if present.
- Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
- Restart your computer.
- Now click on http://ftp.hp.com/pub/softlib/software12/COL32439/
mp-80348-2/OJ4500vG510n-z_Full_13_en.exe download and install the printer drivers.
- In the connection type window, select wireless and follow the onscreen instructions to complete the installation.
Please let me know if this resolves the issue, or if you require further assistance.
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