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‎03-29-2017 09:51 AM

HP Recommended
Product: HP Envy 5530

Hi, my AiO remote app won't print (unable to read image).  I am trying to print from my camera roll on iPad Pro which I have done hundreds of times before.  Any ideas or help welcome, thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-30-2017 02:39 PM

HP Recommended

Hey @Jenny444, Thanks for reaching out. I would love to help!

I understand you have issues using our HP AIO Remote app on your iPad.

I would request you to turn off your printer, router, and your iPad.

1: Turn on your Wireless router and wait till it initializes

2: Turn on your printer and wait till it completes the boot process.

3: Turn on your iPad and check if you can use the AIO app.

If this doesn't work, I would request you to uninstall and re-install the AIO app on your iPad and let me know if this helps you fix the issue.

Regards

MathewT
I am an HP Employee 

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3 REPLIES 3

‎03-30-2017 02:39 PM

HP Recommended

Hey @Jenny444, Thanks for reaching out. I would love to help!

I understand you have issues using our HP AIO Remote app on your iPad.

I would request you to turn off your printer, router, and your iPad.

1: Turn on your Wireless router and wait till it initializes

2: Turn on your printer and wait till it completes the boot process.

3: Turn on your iPad and check if you can use the AIO app.

If this doesn't work, I would request you to uninstall and re-install the AIO app on your iPad and let me know if this helps you fix the issue.

Regards

MathewT
I am an HP Employee 

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‎03-30-2017 03:25 PM

HP Recommended

Thanks for your help - didnt think about switching off router so will definitely try that.

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‎03-30-2017 03:52 PM

HP Recommended

Turned everything off and switched back on as you suggested and still isn't working properly.  It will print some images and not others.  These are images I have printed several times before.  Also deleted and re-installed app and no improvement.  Can you think of anything else I could try?  

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