Post new question
Question
Reply
 
Student
Posts: 1
Member Since: ‎03-19-2017
Message 1 of 2 (58 Views)

Airprint with iOS devices problems

Product Name: Officejet 4650
Operating System: iOS

When I try to print from my iPhone 7+ or my iPad Pro, using AirPrint, I get a box that says "contacting printer". That box stays on and nothing prints.

 

sometimes when I try it, it will allow me to print one page. Then on the next print request, contacting printer come on and stays for several minutes. When it goes off, nothing prints.

 

I have tried to turn everything of and turn it all back on... it then allows me to print one page and I get the same error message.

 

If I try to print wirelessly from my laptop, there is no problem.

 

Could you please help me?

Reply
0
Highlighted
Grad Student
Posts: 171
Member Since: ‎08-21-2014
Message 2 of 2 (36 Views)

Re: Airprint with iOS devices problems

Hi @KinderDawne,

 

Welcome to the HP Support Forums!

 

Even though it states it's for a 'No AirPrint Printers Found' message, I go to Printing with Apple AirPrint > FAQs > What if a 'No AirPrint Printers Found' message displays on my ...then follow the on-screen steps to troublshoot the issue.

 

Let me know if that helps!

Cloud Queen
I work on behalf of HP.

Click the thumbs up + button if I have helped you.

Mark Accepted Solution if your problem is solved.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation