06-18-2010 10:36 AM
When I try to print a bank statement from online, my all-in-one (Officejet Pro L7555) shows only the first page in print preview and prints only the first page of multiple pages. I tried saving the statement to my computer first, but nothing is saved. This is in Internet Explorer 8, but I'm having similar problems in Firefox.
HP Support says this is a problem with the bank's website, but the bank is not detecting any problems on its end.
I'm using Vista currently but about to update to Windows 7 because of ongoing problems.
06-18-2010 09:16 PM
I think this is an IE problem. Is printing normal from other programs?
If upgrading to Win7, I recommend not going to 64-bit - lots of problems, especially with printers and other drivers.
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I am employed by HP
06-19-2010 10:12 AM
I thought it might be an IE problem, but I'm having the same problem in Firefox.
My computer is currently 64-bit. Does that mean Windows 7 must be 64-bit?