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‎06-28-2016 01:39 AM

HP Recommended
Product: ENVY 4524
Operating System: Mac OS X 10.11 El Capitan

I've bought a new HP ENVY 4524 recently and cannot make it print. I have followed all the instructions I can find, and when I try to send a document to print it just doesn't. It will say 'printing' and 'finished printing', but nothing at all has happened!  I upgraded my OS to El Capitan,  set it up on my wifi and checked it has a good connection and turned off the firewall,  I can print fine from my I pad.  I would be grateful for any advice to resolve  please.
Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-28-2016 04:52 AM

HP Recommended

Hi,

Try removing the printer and then re-adding it by opening the preferences tab and then selecting "printers & scanners".

From there, click the minus sign under the printer icon to remove the printer and then re-add it using the plus sign.

This often helps if you are having trouble establishing a connection.

 

Printer Utility.JPG

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

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3 REPLIES 3

‎06-28-2016 04:52 AM

HP Recommended

Hi,

Try removing the printer and then re-adding it by opening the preferences tab and then selecting "printers & scanners".

From there, click the minus sign under the printer icon to remove the printer and then re-add it using the plus sign.

This often helps if you are having trouble establishing a connection.

 

Printer Utility.JPG

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎06-28-2016 05:35 AM

HP Recommended

Fantastic, thank you so much 😀

Was this reply helpful? Yes No

‎06-28-2016 05:58 AM

HP Recommended

Glad to hear it worked :generic:

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No
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