• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎08-31-2016 10:32 PM

HP Recommended
Product: HP office jet 4650
Operating System: Microsoft Windows 10 (64-bit)

After 3 excruciating days between HP and Microsoft techies, I'm about to throw notebook out.

set up mobile printing for use by an iPhone, iPad and android, as well as desktop with Windows 8.  They work great. 

 

when I try to connect a notebook and a laptop with Windows 10 we can't select the printer.  It's on the network, but can't print.  Microsoft insists HP doesn't have correct driver for printer for our machines and HP says it's a Windows 10 issue. 

 

Anyone have this  problem and know how to fix ?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-01-2016 12:39 AM

HP Recommended

Hi,

 

Please download the following software and drivers and install on your Windows 10 machines (all of them):

 

       http://ftp.hp.com/pub/softlib/software13/COL61230/mp-147816-1/OJ4650_72.exe

 

Remember to select wireless when setting up.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎09-01-2016 12:39 AM

HP Recommended

Hi,

 

Please download the following software and drivers and install on your Windows 10 machines (all of them):

 

       http://ftp.hp.com/pub/softlib/software13/COL61230/mp-147816-1/OJ4650_72.exe

 

Remember to select wireless when setting up.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎09-01-2016 05:42 PM

HP Recommended

Thanks so much!  It worked with the USB cable plugged in.  I still could not get the wifi connection, but I will take the USB option.

Spoiler
Spoiler
:generic:
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.