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‎03-28-2015 06:01 PM

HP Recommended
Product: Envy 120 E-All-in-One
I have a claims code that I printed out a few days ago but it is no longer valid and now I can't seem to print out another, everytime I click on the e-print icon it just tells me my e-mail address with no option to printband I am trying to get this device on hp connected, please help
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-29-2015 01:31 PM

HP Recommended

Hi,

Click the ePrint icon, then tap Settings and select Remove Web Services.

 

Click once again the ePrint icon and follow the steps to re-enable web services, a new information sheet with a valid claim code will be printed.

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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3 REPLIES 3

‎03-29-2015 01:31 PM

HP Recommended

Hi,

Click the ePrint icon, then tap Settings and select Remove Web Services.

 

Click once again the ePrint icon and follow the steps to re-enable web services, a new information sheet with a valid claim code will be printed.

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎03-29-2015 02:18 PM

HP Recommended
Hi Shlomi that's sorted, thankyou so much for your help I was at my wits end I was trying all sorts and getting more and more frustrated
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‎08-23-2016 09:33 AM

HP Recommended

I have a HP Officejet 4635.  The claim code expired.  To get a new one, instructions imply to: "turn off web services."  I'm not sure how to do that.  There is no "ePrint" icon.

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