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‎11-26-2016 01:23 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

When I press the ePrint button to to set up ePrinting the display shows "The printer could not connect to the Internet. Check the internet connection" .  I saw a previous post that suggested to open up the EWS and under Network - Network Address (IP) - DNS address configuration. Manual DNS Server should be selected and for Manual Preferred DNS Server the following should be entered 8.8.8.8 and for Manual Alternate DNS server it should be 8.8.4.4.

Tried that, but it still doesn't work. Any suggestions?

Thanks

 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-27-2016 10:50 AM

HP Recommended

Hi,

Apologies for jumping in.

 

You must install the latest firmware for web services to work.

 

Install the latest firmware by following this utility, then check for nay difference:

http://ftp.hp.com/pub/softlib/software13/printers/dj3520/DJ3520_R1552A.exe

 

Regards,

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

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3 REPLIES 3

‎11-26-2016 01:30 PM

HP Recommended

Hi,

 

Please use the following instructions to set it up:

 

        http://support.hp.com/au-en/document/c03269728

 

Regards.

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎11-27-2016 10:50 AM

HP Recommended

Hi,

Apologies for jumping in.

 

You must install the latest firmware for web services to work.

 

Install the latest firmware by following this utility, then check for nay difference:

http://ftp.hp.com/pub/softlib/software13/printers/dj3520/DJ3520_R1552A.exe

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎11-30-2016 05:35 AM

HP Recommended

That did the trick.

Thanks

Was this reply helpful? Yes No
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