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- E-Mail scan with no attachment - HP Envy 120
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10-15-2013 04:18 PM
Having scanned a document and sent to my e-mail address it arrives with no scanned attachement. How can I fix this. Sender Address is eprintcenterhp.com
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Accepted Solutions
10-20-2013 05:17 AM
A new HP printer software update has come through via the Mac. With the download, the HP Envy 120 is now sending e-mail scans with the attachment. The issue is solved.
10-16-2013 05:37 PM
Hi Martin007. When you scan to email and no attachment is being received on the recipients end you will want to contact HP Cloud Services. They will have real time status on the scan to email servers. HP Cloud Services can be reached @ 1-855-785-2777
TwoPointOh
I work on behalf of HP
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11-29-2013 11:02 AM - edited 11-29-2013 11:03 AM
Dear HP support,
Same issue here with an Office Jet 8600. I tried several times today to scan a document and to email it via scan-to-mail. The email has been received but without an attachment.
Region: Germany
Please start an investigation asap
Many Thanks,
Michael
11-29-2013 12:50 PM
I am experiencing the same problem. When I select to scan to email, the printer is sending emails but there is no attachment. I have also tried to scan to usb drive, but the same issue occurs, no files are sent.
There print does not indicate any error messages.
12-03-2013 12:26 PM
To everyone asking about the Scan To Email App, sending emails with no attachments please refer to this post.
Re: Eprint Scan to e-mail - SCAN not attached:
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile-Printing-and-ePrintCenter/Eprint-Scan-to-e-mai...
TwoPointOh
I work on behalf of HP
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