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‎09-14-2016 08:04 AM

HP Recommended
Product: HP Envy 4500
Operating System: Mac OS X 10.11 El Capitan

I bought a new HP 61 XL black ink cartridge because the packaging says it is compatible with the HPEnvy 4500, however, the printer will not accept the ink cartridge. Please advise.

6 people had the same question
6 REPLIES 6

‎09-15-2016 02:29 AM

HP Recommended

Hi,

 

This cartridge should be compatible with your printer.  What error message is your printer giving you? Try restarting your printer by powering down and unplugging for 30 seconds and the re-insert the cartridge.

 

https://h22203.www2.hp.com/SureSupply/?AppName=CustomerCare_docs&searchTerm=HP-ENVY-4500-e-All-in-On...

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‎09-15-2016 05:57 AM

HP Recommended

I did as you suggested, however I am getting the message "This cartridge must be replaced."

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‎09-15-2016 06:11 AM

HP Recommended

Hi,

 

You could try cleaning the contacts at the back of where the cartridge slots int to the printer. They're copper coloured and should look clean and shiney.

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‎09-15-2016 06:37 AM

HP Recommended

Still the same. Also, I have a 61 black cartridge that I'm using and the printer accepts that one just fine, it just won't take this 61XL. So it doesn't seem the problem would be with connections.

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‎09-15-2016 07:11 AM

HP Recommended

Hi,

 

Please call HP support on your corresponding country number in the link below for further assistance with this.

 

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

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‎09-15-2016 07:49 AM

HP Recommended

Ok, thanks.

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