HP Chromebook does not recognize HP OfficeJet Pro 8600 Printer today

[Acemifi]

Yesterday my Chromebook recognized my printer.  Today it does not.  I turned off both the Chromebook and Printer and was unable to print something displayed on my computer. Although the printer is reconized when I go into Settings, I am still unable to print just that page and nothing else.  I may need instructions to reconnect (even though the Chromebook recognizes the printer to some minor degree).

I appreciate any and all assistance.

Acemifi

[Aardvark1]

Hello @Acemifi, 

Welcome to the HP forums.

I understand that you are having problems with Google Cloud Print.

I would like to help.

Goto google.com/cloudprint. From here you should see a printers option on the left hand side. 

Select this, then choose your 8600. You should have an option to remove the printer.

Once the printer is gone, choose add a cloud ready printer.

Select the appropriate brand.

You will be prompted for the first half of your printers ePrint address.

If you do not recall the ePrint address, touch the ePrint icon on your 8600.

HP also has a department especially for Cloud related issues.

Please call our Cloud Services at 855-785-2777.

If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Hours:

Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST

[LaMunecaLinda]

Hi @Aardvark1

Please HELP, I'm having trouble connecting my HP Office Pro 8600. I've tried EVERYTHING & don't know what's wrong. My printer is connected to everything... but my Chromebook isn't recognizing my printer!!! 

I have a brain tumor & have alot of trouble reading things correctly. I've had this printer for almost 4 years & don't understand what's wrong so if you can explain or help me connect in the easiest way possible I'd REALLY appreciate it!

Thank you for prompt attention to my dilemma 

Thanks

[WyreNut]

Have you installed the "HP Print" app from the Chrome Web Store onto your ChromeBook?

This app works very well with my 8600 and ChromeBook 11.

Please view this document that contains instructions for using HP Print on a Chromebook.

http://support.hp.com/us-en/document/c04683559

WyreNut

[Jeet_singh]

Hi @Shiann,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues installing the HP OfficeJet printer. Don't worry I'll do my best to help you with this,

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the Operating System installed on the PC? Is this Windows/Mac/Chromebook

Do you remember what is the exact error message that you get while installing the printer drivers?

Please respond to this post with the details of the Operating system so that I can provide you with the exact steps which should help you resolve this issue.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,