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‎10-26-2016 02:13 AM

HP Recommended
Product: HP Envy 4504
Operating System: Microsoft Windows 8.1 (64-bit)

I bought a HPENVY 4504 ex display model from an E Bay shop.  It's in excellent condition and works great.  I tried to add the printer to a HP Connected account but is says it is already registered.  I contacted the seller and they suggest I contacted HP.  Any suggestions to get it added?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-26-2016 01:48 PM

HP Recommended

Hi,

 

Click the HP ePrint icon if you can find that on screen and then select Remove Web Services and confirm.

Then locate web services on your printert and  re-enable Web Services.

 

You should then be able to print a new claim code that will allow you to claim the printer. 

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎10-26-2016 01:48 PM

HP Recommended

Hi,

 

Click the HP ePrint icon if you can find that on screen and then select Remove Web Services and confirm.

Then locate web services on your printert and  re-enable Web Services.

 

You should then be able to print a new claim code that will allow you to claim the printer. 

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
1 person found this reply helpful
Was this reply helpful? Yes No

‎10-27-2016 02:57 AM

HP Recommended

Thank you so much all sorted now.  This took about 5 minutes.  Much quicker than when I was trying to contact someone in HP. Much appreciated.

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‎10-27-2016 04:27 AM

HP Recommended

Glad to hear it worked :generic:

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
1 person found this reply helpful
Was this reply helpful? Yes No
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