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Student
Posts: 1
Member Since: ‎03-20-2017
Message 1 of 2 (39 Views)

HP Envy 4512 that constantly shows as offline

Product Name: HP Envy 4512

My printer shows as offline even though it is on the same network as the computer with a strong signal.  If I remove the device driver and reinstall it, it works but why do I have to do that every time I am away and dont use the printer for a few weeks?

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Associate Dean
Posts: 7,168
Member Since: ‎01-11-2011
Message 2 of 2 (22 Views)

Re: HP Envy 4512 that constantly shows as offline

Hi,

Thanks for using the HP Forums.

Can you try using a TCP/IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Let us know if that works

Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

Although I am an HP Employee, I am speaking for myself and not for HP.
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