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Top Student
Posts: 7
Member Since: ‎10-26-2009
Message 1 of 6 (10,588 Views)

HP Photosmart Premium C310 Printer Constantly Offline

I have owned the C310 wireless printer for about 9 months. It has gone offline regulalrly during this time but usually shutting it off and/or recycling the router and modem will get it up and running again. This morning nothing is helping. I have looked at all posts and see that this as a known issue. I have re installed driver, recycled modem and router, turned on and off printer, . Re entered wireless settings to no avail. I have found some threads that suggest manually setting the IP but I am not network savvy enough to trust that this will work. Any assistance greatly appreciated.

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Grad Student
Posts: 265
Member Since: ‎04-12-2011
Message 2 of 6 (10,437 Views)

Re: HP Photosmart Premium C310 Printer Constantly Offline

Hey Ted19,

 

I am sorry to hear that you have had this difficult issue.

 

In order to help you out, I have pasted a link for a document that will give you some troubleshooting help. Step six will show you how to assign a static IP address for the printer.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817031&tmp_task=solveCategory&lc=en&dlc=en&cc...

Although I am an HP employee, I am speaking for myself and not for HP.

If I have resolved your issue, feel free to provide Kudos and make sure you mark this thread as solution provided.
Student
Posts: 1
Member Since: ‎09-17-2012
Message 3 of 6 (6,569 Views)

Re: HP Photosmart Premium C310 Printer Constantly Offline

OMG, Btek, you saved my printer! I was researching new computers, and as a last ditch resort looked for trouble shooting and found you. It took forever, but I went through the steps (found numbers I didn't know existed) and..."it's alive!". I am so grateful for your help, thank you so much!

Not A Tekkie in Vegas,
Karen Smiley Happy
Student
Posts: 1
Member Since: ‎05-17-2013
Message 4 of 6 (4,684 Views)

Re: HP Photosmart Premium C310 Printer Constantly Offline

Printer will not power on. Utilities says printer is ready. note says printer is busy.

Honor Student
Posts: 2
Member Since: ‎01-24-2011
Message 5 of 6 (136 Views)

Re: HP Photosmart Premium C310 Printer Constantly Offline

Hi there,

 

This link is now 404!  Can you please send an updated link? I have the same problem.

TIA

Honor Student
Posts: 2
Member Since: ‎01-24-2011
Message 6 of 6 (135 Views)

Re: HP Photosmart Premium C310 Printer Constantly Offline

Hi There,

 

Can you please send me the link to the doc that helped you solve you printer going offline problem?

Ptek's link is not valid anymore. Thanks

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation