HP deskjet 4515 printing but unable to scan

[mrh121]

Hello,

I have recently been facing an issue with my Deskjet 4515 on a windows 8.1 PC.

After a software update (or not sure if it happened alone)  the scanning wouldn't work, whenever i clicked the scan button from the software it would say HP Deskjet 4510 series not connected, although, it would print normally. When i tried clicking scan from the printer itself and choosing my PC I would get same error message: "HP 4510 series printer not found".

I have tried uninstalling and installing the printer several times but to no avail. Hope someone has found solution for this issue.

Thank you

[Tardis40 · Accepted solution]

Hi @mrh121,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with scanning . I will be glad to help you.

Here is a document to help with Network Scanner Connection is Lost (Windows).

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

Thanks.

[mrh121]

It worked by simply following Step 1; which is just restarting 

Spoiler

Thanks a lot