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Student
Posts: 1
Member Since: ‎04-15-2012
Message 1 of 8 (8,017 Views)

My printer has just stopped printing

My printer will not print from my computer although it says my printer is ready and connected and I ran both the test to make sure the wireless was good and everything else is fine. I can print something from my phone but not my computer. Anyone know what could be the issue? I have cut off the printer for a while and turned it back on and as i mentioned ran the tests on it but it just won't print from my laptop anymore.

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Grad Student
Posts: 187
Member Since: ‎01-11-2012
Message 2 of 8 (7,997 Views)

Re: My printer has just stopped printing

I recommend running the Network Diagnostic Utility to make sure that the printer and the computer are on the same network.

The NDU can be found at www.hp.com/go/tools

 

 

SandyBob

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Although I work for HP, my posts and replies are my own opinion and not those of HP
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Student
Posts: 1
Member Since: ‎09-20-2012
Message 3 of 8 (7,936 Views)

Re: My printer has just stopped printing

Thank you very much.  Your instructions saved the day.  Susan

Student
Posts: 1
Member Since: ‎07-30-2013
Message 4 of 8 (7,574 Views)

Re: My printer has just stopped printing

My printer just stopped printing although ink is fine, wiring fine and print set up says print.

Regents Professor
Posts: 4,641
Member Since: ‎01-11-2012
Message 5 of 8 (7,553 Views)

Re: My printer has just stopped printing

Hi Kmita,

 

I understand that your printer isn't working. 

 

 

What printer do you have?

 

What operating system is your computer?

duv Student
Student
Posts: 1
Member Since: ‎02-28-2015
Message 6 of 8 (4,787 Views)

Re: My printer has just stopped printing

same as above

Student
Posts: 1
Member Since: ‎08-18-2016
Message 7 of 8 (521 Views)

Re: My printer has just stopped printing

i print from the internet and now i try to print a document stored on my computer it is not printing please help.

Student
Posts: 1
Member Since: ‎10-01-2016
Message 8 of 8 (8 Views)

Re: My printer has just stopped printing

My printer has stopped working - why?

 

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