Question
Reply
 
Student
Posts: 1
Member Since: ‎12-31-2011
Message 1 of 6 (10,585 Views)

My printer won't print from email

Sent several pictures by email to printer, one printed, the others failed. I can't find the issue

Reply
0
Grad Student
Posts: 238
Member Since: ‎10-26-2011
Message 2 of 6 (10,511 Views)

Re: My printer won't print from email

Hello goddessou812,

 

I would try to power cycle your printer to see if this helps with your issue. It most likely sounds like a unstable connection but cannot say for sure without more information regarding the error message(s) you are receiving. To power cycle the printer follow these steps:

 

While the printer is still on, unplug the power cord from the printer, leave it unplugged for 30 seconds, then reconnect the power cord to the printer. Once plugged back in the printer should power on automatically.

 

You may also want to set a static (manual) IP address and see if this helps maintain a more steady connection. You can do this from the EWS page for the printer. To access this simply find out the IP address of the printer and type it into the address bar of your internet browser. The IP settings can be found under the "Network" tab.

 

Hope this helps.

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!

Although I work for HP, my posts and replies are my own opinion and not those of HP.
Student
Posts: 1
Member Since: ‎04-06-2013
Message 3 of 6 (10,035 Views)

Re: My printer won't print from email

I UNPLUGGED THE POWER TO MY HP PRINTER AND RESTARTED IT AFTER A MINUTE. IT WORKED AND PRINTED FIVE COPIES OF A DOCUMENT

eej Student
Student
Posts: 1
Member Since: ‎11-18-2013
Message 4 of 6 (9,109 Views)

Re: My printer won't print from email

My printer will not print from my e-mails.

HP Support Agent
Posts: 14,618
Member Since: ‎09-03-2013
Message 5 of 6 (9,085 Views)

Re: My printer won't print from email

[ Edited ]

Hi eej

 

I understand your printer won't print from your email.

 

I would download and run the Print and Scan Doctor to fix common printing problems.
http://support.hp.com/us-en/document/c02073861

 

If you require further assistance please provide the following so I can assist you better.

What operating system are you using? (winxp, win7, win8, win8.1)

What is the full name and product number of your printer?

How is the printer connected? (usb/ethernet/wireless)

Can you print from any other applications?
What are you using for email? (web browser, outlook)

 

 


 

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
Honor Student
Posts: 1
Member Since: ‎01-19-2015
Message 6 of 6 (6,843 Views)

Re: My printer won't print from email

I un plugged the power .. for one minute .. hooked up & OK to print email

Thanks

Ron

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation