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‎07-09-2016 03:21 PM

HP Recommended
Product: Officejet Pro 6830 All-in-one

I had already set up my printer when I got it last year. A few weeks ago my printer was unplugged, when I plugged it back in, it's wanting to be set up again. It won't go past the "set up cartridges" screen because it wants the ones it came with which I no longer have. Why is it needing to be set up again and what can I do to fix it?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-10-2016 11:49 AM

HP Recommended

Hey @britb,

 

Welcome to the HP Support Forums!

 

I understand that your Officejet 6830 e-All-in-One Printer is asking for SETUP cartridges. For this issue, contact HP Support directly. You can do so by clicking on this link and filling out the form at the bottom. 

 

Please let me know if you are able to resolve your issue after contacting HP Support. If you are, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!

View solution in original post

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1 REPLY 1

‎07-10-2016 11:49 AM

HP Recommended

Hey @britb,

 

Welcome to the HP Support Forums!

 

I understand that your Officejet 6830 e-All-in-One Printer is asking for SETUP cartridges. For this issue, contact HP Support directly. You can do so by clicking on this link and filling out the form at the bottom. 

 

Please let me know if you are able to resolve your issue after contacting HP Support. If you are, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
Was this reply helpful? Yes No
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