Photo Creations installation

[theoldandgrey]

Hi

I followed the link to Microsoft support and posted the query, I received the reply to uninstall and re-install which I had already done many, many times but I repeated and of course the same issue prevailed.  I went back to them with the result as requested and now, a month later, have had no response despite a couple of further requests to them.  They also posted asking if I had been helped to which I replied, of course, that I hadn't.  Is there any way you can help further or do I just have to abandon all efforts.  It seems so strange that I have never in 20 odd years found this problem when installing a program.  Many thanks

[RocketLife]

Hi OldAndGrey.

Thank you so much for your patience! Please contact RocketLife support directly at hpsupport@rocketlife.com. If you like, they can set up a "connect session" so they can see what's going on with your computer.

The conflict may be due to an overaggressive security program.

Thanks again for posting,

RocketLife 

[RocketLife · Accepted solution]

For others reading this, our engineers discovered the conflict was due to an overzealous security program called CryptoPrevent. It was installed under Windows 7 and left some junk behind when the computer was upgraded to Windows 10. After some cleanup, they were able to install HP Photo Creations.

[Siberkat]

I am having the same problem. How do I find out if CryptoPrevent files are on my computer?
I am unable to uninstall Photo Creations due to the error800704ec:2.

[RocketLife]

Hi Siberkat.

Please contact our support team through the Submit a Ticket tab at RocketLifeSupport.com. If you like, our techs can make an appointment for a free "connect session" to examine your computer remotely and see what might be interfering with the installation.

Thank you,

RocketLife