Printer says document in print queue after it had already printed the document

[Bevel8]

I have a problem with the printer showing that I have a document in the queue even after the document already printed. Why is this happening?

[DocCottle]

Hey @Bevel8,

Welcome to the HP Support Forums.

I understand that you have a document stuck in the print queue on your Windows 10 PC. I can help you with that.

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done:

1. If your printer is connected to your PC through a USB cable, remove it.
2. Close all programs you have open.
3. In your search bar type in Printers and open Devices and Printers.
4. Right-click on any icon of your printer listed.
5. Click on Remove Device.
6. Repeat for any other icons of your printer listed.
7. If you removed the USB cable, connect it. If not, click on Add Printer and follow the prompts to add a queue for your PC.

Please let me know the results after following the above. If you are able to clear the queue, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

[Bevel8]

This message seems to appear after I've been printing separate pages from a document, e.g. 1-4, 7-9, 12-13.  Sometimes the message is that the document is still printing.  

I get the print queue message quite often so you are suggesting that I remove the device every time?  Wht do you mean to "add a queue for your PC" when I add back the printer.

[DocCottle]

If you follow the Add Printer dialogue it adds a print queue, a mini-program that manages print jobs being sent to the printer.

If you are still having issues after following the above, the issue is with the operating system, rather than the print system. At this point, do any updates available for your PC. If you are still having issues, your options are:

• Perform a System Restore.
• Contact whoever provided you with your PC.
• Contact Microsoft.

Please let me know the results after following the above.

[Bevel8]

It seems then that I should try the solution the next time it occurs.  If it continues to occur then it is an operating system issue.  My PC does receive automatic updates from Microsoft already, though.