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HP Recommended
Hp office jet 3830
iOS

Unable to print from my iOS devices. It's a recent problem, since I've always been able to in the past. Re-booted the modem by unplugging for a few minutes, no luck. A can  surf the internet with no problem. Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Sorry to hear you are having problems printing.

Try restarting your apple device - It's a simple fix that sometimes helps re-establish the connection to the printer.

Other things to check would be that there have been no recent changes to the wifi password. Try connecting both your printer and ios device to the same wireless network again. Both the printer and IOS device will need to be on the same wifi network. If your printer has wifi direct capability, make sure this is not enabled. 

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

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3 REPLIES 3
HP Recommended

Hi,

Sorry to hear you are having problems printing.

Try restarting your apple device - It's a simple fix that sometimes helps re-establish the connection to the printer.

Other things to check would be that there have been no recent changes to the wifi password. Try connecting both your printer and ios device to the same wireless network again. Both the printer and IOS device will need to be on the same wifi network. If your printer has wifi direct capability, make sure this is not enabled. 

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
HP Recommended

Thanks for your ideas. I tried all that you suggested previously and no luck. I guess I had a gremlin in my printer software since I fixed the problem by turning the printer off then back on!! We always leave it on, lazy I guess. Now it prints from my iPad both through the network and direct. I'm back in business. Again thanks for your help. 

HP Recommended

Glad to hear it's working again. :generic:

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
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