Scan-to-email app with Officejet 6700 Premium printer - attachment does not come through

[WML109]

I have used the procedure listed, and still receive the email without the attachment . This does not seem to assist with the problem on my officejet 6600. Thanks for trying.

[KindOfLikeIt]

Undortunately, procedure as advised does not work for me.
Thanks anyway.

I think HP shuld be easily able to check the problem themselves as it can be recreated. So, I hope for some results.

BTW. The interesting thing is that it works once in a while. I scanned many docs using scan to email and very few emails had the attachment, the vast majority did not.

[KindOfLikeIt]

HP Team,

any news??
As I said the scan to mail functionality is great , if it works. Since it worked reliably for months (since I started to buy HP OJ printers (5 of them) ) I use it for many purposes which greatly increased productivity. As a workaround we can use fax and scan to computer /network folder, but it is not the same as it involves another step.
So, I hope that it will be fixed soon.
Thanks!!!

[Jon-W]

Hello,

I do not have any updates yet, although some people have mentioned that a few of their scan to emails are going through just fine, but the percentage of success is fairly low right now.

[Stacey_VDSC]

The Scan to Email attachment doesn't go through on my Officejet 6600 either.  Just starting having problems this week.

[Stacey_VDSC]

Fix did not work on a 6600, drat.

[KindOfLikeIt]

I tried again many times on my printers OJ 8500 and 8600 and scan to mail working is rather the exception,than the,rule.
As I think the issue can be easily recreated,by HP as well (they should have those printers, too, shouldn't they 😉
I really hope that HP gives this some,attention as I cannot,use,it,for,almost a week now.

[Jon-W]

I have recreated it on multiple models as well, with multiple settings. From what I have seen those using photosmarts are the ones where the attachments are intermittently sending. At this point its just a matter of them finding out exactly where things are going wrong and fixing that, which can take some time.

[dikrsn6]

I JUST took my Officejet 6700 Premium out of the box and the Scan-to-email did not work at all--exactly what everyone is saying that the email comes through yet without the attachment.

I also tried the suggestions on the post to turn off/turn on, unplug, to no avail.  Argh!!

[KindOfLikeIt]

a change ,-) Meanwhile, I even do not get an eMail anymore let alone one with attachment. Seems there is no eMail sent anymore from ePrint server. And.. NO,it is not my Spam filter ,-)
So, no emails without attachments anymore.. no eMails at all. Progress? Not really. I want my scan to eMail function back. Please!!!

Pretty messy....