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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Printers
- Mobile Printing & Cloud Printing
- Wireless printing issues - cannot find printer
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05-05-2016 05:48 AM
Never had issues before - now my laptop (macbookair) cannot find the printer.
HP Network configuration page and Wireless Test report are both fine.
Connecetion doesn't seem to tbe the problem.
Solved! Go to Solution.
Accepted Solutions
05-06-2016 03:38 AM
Hi,
Try removing the printer and then re-adding it by opening the preferences tab and then selecting "printers & scanners".
From there, click the minus sign under teh printer icon to remove the printer and then re-add it using the plus sign.
This often helps if you are experienceing printer offline issues regularly.
If you still can't find the printer, I would try the steps with the usb connected and if a wireless connection is established, the remove it.
If the issue persists, restart your mac and try again and if this doesn't help, then restart your router also.
"Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
05-06-2016 03:38 AM
Hi,
Try removing the printer and then re-adding it by opening the preferences tab and then selecting "printers & scanners".
From there, click the minus sign under teh printer icon to remove the printer and then re-add it using the plus sign.
This often helps if you are experienceing printer offline issues regularly.
If you still can't find the printer, I would try the steps with the usb connected and if a wireless connection is established, the remove it.
If the issue persists, restart your mac and try again and if this doesn't help, then restart your router also.
"Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
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