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HP Recommended
Photosmart D110
Mac OS X 10.10 Yosemite

Never had issues before - now my laptop (macbookair) cannot find the printer. 

HP Network configuration page and Wireless Test report are both fine. 

Connecetion doesn't seem to tbe the problem. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Try removing the printer and then re-adding it by opening the preferences tab and then selecting "printers & scanners".

From there, click the minus sign under teh printer icon to remove the printer and then re-add it using the plus sign.


This often helps if you are experienceing printer offline issues regularly.

 

If you still can't find the printer, I would try the steps with the usb connected and if a wireless connection is established, the remove it.

 

If the issue persists, restart your mac and try again and if this doesn't help, then restart your router also.

 

Printer Utility.JPG

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

3 REPLIES 3
HP Recommended

Hi,

Try removing the printer and then re-adding it by opening the preferences tab and then selecting "printers & scanners".

From there, click the minus sign under teh printer icon to remove the printer and then re-add it using the plus sign.


This often helps if you are experienceing printer offline issues regularly.

 

If you still can't find the printer, I would try the steps with the usb connected and if a wireless connection is established, the remove it.

 

If the issue persists, restart your mac and try again and if this doesn't help, then restart your router also.

 

Printer Utility.JPG

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
HP Recommended
Thank you. It solved the issue.
HP Recommended

Glad to hear that it worked for you :generic:

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
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