12-27-2013 04:36 PM - edited 12-27-2013 04:38 PM
I realize that it's only been 4 days since the last post but has there been any update on a fix?
Don't know if it's related or not but in addition to this issue my printer also seems to lose it's internet connection every few minutes, has to be disconnected/reconnected to fix it even though it's connected to the router just fine.
12-27-2013 07:51 PM
Glad they have supposedly been able to repeat it, as that should allow them to find a solution.
I did try manually setting ip and DNS servers and it didn't help. I also tried removing web services and adding back. Another try was resetting to factory defaults; again to no avail.
I am likely going to try to wait a bit for the eventual update that should fix it. The apps were one of the reasons that I picked this printer. If they haven't fixed it in the next month, I may return it while I still have the option.
I am happy that the other features all seem to work, except for the apps themselves.
But you can still print from the apps via the hpconnected site; it's only the latest sample that can be printed. (Only tried some coloring book pages.)
Other features I like: the scan to computer, as my printer is not located next to the computer. Also printing from and scanning to iPhones (via app) is nice as well!
12-27-2013 08:59 PM - edited 12-27-2013 09:00 PM
12-29-2013 01:53 PM
I also have a7520, with the ELM1CN1320AR firmware and the serial # begins with TH (apparantely Thailand manuf). My printer came from Office Depot. Having the exact issues as everyone else!! Where is HP when you need them???? When will ther be a fix for this problem??!!!! TOO many UNHAPPY Customers, this needs to be corrected NOW! You took our money instantly, so we should have our products fixed the same, INSTANTLY!!!!! Always had HP, would never change, may have to rethink!
01-02-2014 11:34 PM
I bought a Photosmart 7525 on Dec 31st 2013 at Costco, hooked it up on Jan 1st 2014 and found the same issue everyone is having with the apps not working (try and cancelled). My model was a Thailand model, so I went to check if they had a China model, and like others on the forum, I found that they only had 2: one box was beat up, and the other was re-taped. I decided to get the beat up box and it ended up being fine. After I got home it worked right out the box. I returned the Thailand model once I confirmed it worked.
I much appreciate the feedback from the reviewers who confirmed this. Figured since they all have the same firmware, but the China models work whereas the Thailand models didn't, must not be something easily fixable by firmware, but hope for the sake of everyone else, that they come back soon with a fix.
Thank you again to the users who confirmed the China model worked.
01-03-2014 10:16 AM
I have this exact same problem with a HP Photosmart 7520 purchased today (3/1/14). The model has a serial number beginning TH. Has anyone got any solution to this yet other than sending the printer back which I really don't want to have to do. Any help appreciated, thanks
01-03-2014 10:19 AM
Regarding the problems that everyone seems to be experienceing with this printer and apps, it seems pretty unimpressive that HP doesn't seem to be keeping this forum updated with progress on fixing the problem. Is anyone aware of anywhere else on the web where HP are providing a status update / progress towards a solution? Thanks.
01-03-2014 10:41 AM
An HP Rep did reply and say they replicated the issue and are working to fix it. I believe HP has a holiday shutdown at ththis time, so you might see a fix in early January. If you didn't buy online, I'd recommend you go check to see if they have a China model available as everyone including myself have had good luck with them. If you got it online, I'm sure HP will come back next week with an answer or feedback.