connect printer to wifi 8720

[lroten]

My 8720 is new 

it works fine connected to my computer by the usb cable

the wifii shows the blue light on and it is NOT flashing 

it shows the IP address 

but i cannot connect thru the wifii in my home 

i am totally confused

i have spent countless hours with support, rebooted the router in the house. Unplugged the printer check over and over again and the connection shows connected to the router yet i cannot bring up the printe on the wifii network either on my computer or on my Iphone or Ipda

[ReverseTalk]

Hello,

I'm sorry to see wireless issues with your new printer. Have you followed the steps to connect your printer with the wireless setup wizard?

If your printer disconnects from your wireless network, if you changed your Internet service provider, or you purchased a new router, use the Wireless Setup Wizard on the printer to reconnect. You do not need to reinstall the driver to complete the wireless setup.

1. From the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Wireless icon .
2. Touch the Setup icon .
3. Touch Wireless Settings, and then touch Wireless Setup Wizard.
   Figure : Wireless Settings display

   
4. Touch the name of your network in the list of available networks, and then touch OK.
   Figure : Example of network names

   
5. If the list does not contain your network name, touch Enter New Network Name, and then follow the on-screen instructions to enter your network name.
6. If prompted, type the WEP or WPA key (network password), and then touch Done.
   A summary screen displays. Touch OK to return to the home screen.

    NOTE:

   If a connection error message displays, make sure you typed the uppercase (capital) and lowercase (small) letters for the network name and password exactly. Follow the prompts to type the information again.

   Full wireless setup steps are found here http://support.hp.com/us-en/product/HP-OfficeJet-Pro-8720-All-in-One-Printer-series/7902032/model/79...

[ReverseTalk]

If you have already tried using the wireless setup wizard, then perhaps start troubleshooting with this document:

Printer Not Found During Network Driver Setup (Windows)

[lroten]

i have tried all of these things thru the support i had on the phone 

they dont seem to work 

the network shows connected but the printer does not show up

[archilles23]

Hi,

Thank you for choosing HP product. Understand that you experience wireless connection problem.

Have you try specific HP support document for Printer Offline issues:

http://support.hp.com/us-en/document/c05083107

Hope this help and appreciate for your feedback.

Thanks.

[jabzi]

Hello, 

May i know the  wireless Router manufacturer and model # to assist you better.

These days, router have dual band (5GHz and 2.4GHz) and the SSID for both are same.