06-14-2012 04:44 PM
06-14-2012 04:48 PM - last edited on 04-19-2016 10:18 AM by OscarFuentes
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03-08-2014 10:45 AM
Go into the control that shows your printer. It will show your printer offline with a line under it. Click on the offline
but be firm. A quick jab! My printer was offline for 2 weeks and this fixed it. A love tap doesn't work. Show it who is boss.
05-19-2015 12:25 PM
Thank you for visiting the HP Support Forums! I understand your HP Printer is offline and you would like it to be back online so you can use it.
I would like you to run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
If you run the PSDR and are still getting the Printer offline error, I would like you to continue here: 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print
I will watch for your reply, please let me know the outcome.
I work on behalf of HP
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
09-07-2015 07:58 AM
12-28-2015 10:10 AM
Not sure who or where the HP smarties are but all I did for this issue was to print a test page in notepad and then print my pdf and it worked. Where is this in the HP help???