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Student
Posts: 1
Member Since: ‎03-19-2017
Message 1 of 2 (55 Views)

hp 8620 suddenly won't airprint

Product Name: hp officejet pro 8620
Operating System: Mac OS X 10.7 Lion

Suddenly my hp 8620 won't airprint

had no problem two days ago

any suggestions??

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Grad Student
Posts: 171
Member Since: ‎08-21-2014
Message 2 of 2 (26 Views)

Re: hp 8620 suddenly won't airprint

Hi @audalb,

 

Welcome to the HP Support Forums!

 

On the printer, is the wireless light blinking or is it on and steady? Was there any break in the wireless connection from two days ago, such as a power outage, or an unplugged power cord to the router or printer?

 

If not, the printer might need a firmware update. Go to Updating Firmware on the Printer > Update directly from the printer for the steps to check and update the firmware, if necessary.

 

Let me know if that helps!

Cloud Queen
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