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Honor Student
Posts: 2
Member Since: ‎12-01-2013
Message 1 of 6 (2,786 Views)
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hp envy 4501

Got my new HP ENYY 4501 set up, went well. But the paper jams when I try to print the alignment page. Can't figure it out!

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Re: hp envy 4501

Hello Everyone.

 

I understand you are experiencing issues with your printer. I know this is a brand new printer, but this HP document could resolve your issue on A 'Paper Jam' Message Displays on the Control Panel.

 

Please perform a Reset on your printer.

 

Go through the entire document and make sure this printer is plugged into a direct wall, not a surge protector.

 

If you are unable to receive a "Claim Code", then please perform these steps on Printer Claim Code.

 

If you have any further questions please let me know.

 

Ashley

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Honor Student
Posts: 2
Member Since: ‎12-03-2013
Message 2 of 6 (2,642 Views)

Re: hp envy 4501

I just setup the printer, the paper jams frequently, any idea how to fix that.

Honor Student
Posts: 2
Member Since: ‎12-03-2013
Message 3 of 6 (2,640 Views)

Re: hp envy 4501

Another problem is I am trying to register the product, but I could not find the claim code. The site is not informative enough to find claim code

Retired
Posts: 3,707
Member Since: ‎11-04-2013
Message 4 of 6 (2,612 Views)

Re: hp envy 4501

[ Edited ]

Hello Everyone.

 

I understand you are experiencing issues with your printer. I know this is a brand new printer, but this HP document could resolve your issue on A 'Paper Jam' Message Displays on the Control Panel.

 

Please perform a Reset on your printer.

 

Go through the entire document and make sure this printer is plugged into a direct wall, not a surge protector.

 

If you are unable to receive a "Claim Code", then please perform these steps on Printer Claim Code.

 

If you have any further questions please let me know.

 

Ashley

I worked on behalf of HP.
Honor Student
Posts: 2
Member Since: ‎12-01-2013
Message 5 of 6 (2,551 Views)

Re: hp envy 4501

I ended up shutting down and running the carriage across the track. Started it up again. It works fine.
Student
Posts: 1
Member Since: ‎11-30-2016
Message 6 of 6 (100 Views)

Re: hp envy 4501

If you printer stops printing, or any thing it is not suppose to do. The drop repair will work...   I am not kidding ....it really works. Unplag it completely and hold it about 1/2 to 3/4 inch from a hard surface (I have a concrete floor house). and let it drop!    IT REALLY WORKS  1  I have done this several ties over the past several years.  

 

Why this works?  Beats me.

 

MJ

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation