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    Windows 11 Support Center.
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Hello pablomax,

 

Thanks for the update.  Often times, setting a static IP/DNS will perform wonders.

 

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Dear sir

 

 

can you explain on detail how to solve this problem

 

as im connected to the Wireless but not to internet

 

 

Khalid

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  • Access your router IP address through your browser and allow if using NoScript.
  • Enter username and password

My router: Netgear

Model: WNDR3400v3

 

Look at your attached devices. Some routers use an access control that denies new devices from connecting by blocking. If this is the case seen in your menu..."Enable" that device.

 

Once enabled try to reconnect your printer to web services again.

 

The above worked for me. It is not the Anti-Virus/Firewall such as McAfee or others but most likely the router firewall itself.

 

Good Luck. :generic:

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