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HP Recommended

down loaded new version of hp photo creations and can not get my order to download always getting error message no connection to server

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HP Recommended

problem is fixed google is my default browser and still is after the fix from hp photo shop support response to my question . had to reset my IE went to tools then internet options then advance tab then bottom right to RESET . RESARTED IE  and every thing worked. note that i had internet connection though google but when i open IE would not open yahoo page . all this worked correctly after the RESET. 

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HP Recommended

Hi,

 

I've go no problem with that. Please try the following direct link:

 

   ftp://ftp.hp.com/pub/united-states/rlc/hppc-hpcom.17422.exe

 

Regards.

BH
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HP Recommended

no fix same error message can not connect to server. error #10014 and error #2146697211 CAN GET ON WEB PAGE WHEN I TRY TO ORDER THE PRINT IT STARTS THE CHECK OFF SHEET AND STOPS AT UPLOAD PROJECT  CHECK BOX THEN MESSAGE COMES ON.

HP Recommended

Hi,

 

I can say again, I have NO PROBLEM with it when dowsnloading using browser or IDM. What is your borwser ? Change to

 

                   dl.png

 

different browser may help.

 

Regards.

BH
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HP Recommended

Hi Mike.

 

Please uninstall HP Photo Creations and download a fresh version from the main download site, www.hp.com/go/hppc. (Uninstalling won't affect your saved projects.)

 

If the connection problem persists, please contact our customer support team at hpsupport@rocketlife.com. Sometimes other software on your computer can interfere with the connection, so they can help you track that down.

 

Thank you,

 

RocketLife

 

P.S. to Banhien — I believe Mike was referring to the connection HP Photo Creations makes to the Internet for ordering, not the initial download. 

RocketLife, developer of HP Photo Creations
HP Recommended

problem is fixed google is my default browser and still is after the fix from hp photo shop support response to my question . had to reset my IE went to tools then internet options then advance tab then bottom right to RESET . RESARTED IE  and every thing worked. note that i had internet connection though google but when i open IE would not open yahoo page . all this worked correctly after the RESET. 

HP Recommended

I have uninstalled the photocreations then reinstalled via the lnk as advised i am still recieving an error message with a code number

HP Recommended

Hi Maz.

 

What is the error code?

 

Searching for "error" at RocketLifeSupport.com will show a list of errors and solutions.

 

Please let us know,

RocketLife 

RocketLife, developer of HP Photo Creations
HP Recommended

Thanks for your updating file. I am using this product , its really great work from the developer coz its user friendly.

 

Thanks

HP Recommended

error number 12029

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